At Sapna Export Society, we are committed to ensuring timely and secure delivery of all orders, whether domestic or international. Please read our shipping policy carefully before placing an order.
1. Shipping Locations
We ship both domestically within India and internationally to countries across Europe, the Middle East, Southeast Asia, and other global markets.
2. Processing Time
- All orders are processed within 3–7 business days after confirmation, depending on product type and customization requirements.
- For bulk or private label orders, processing time may vary from 10–30 days, as agreed upon during order confirmation.
3. Shipping Methods
We partner with reliable logistics providers, including DHL, FedEx, Aramex, DTDC, and local cargo agents, depending on the destination and nature of goods.
You may choose from the following modes:
- Air Freight (for smaller, faster shipments)
- Sea Freight (for bulk and cost-effective delivery)
- Courier Services (for small parcels and sample shipments)
4. Shipping Charges
- Shipping costs are calculated based on weight, volume, destination, and delivery mode.
- Charges will be clearly communicated and included in the proforma invoice or quotation.
- Any applicable customs duties, taxes, or import fees are the responsibility of the buyer.
5. Estimated Delivery Time
- Domestic Orders (India): 3–10 business days
- International Orders: 7–30 business days, depending on shipping mode and customs clearance
6. Tracking Information
Once your order is shipped, a tracking number and shipping details will be shared via email or WhatsApp for real-time tracking.
7. Delays & Disruptions
While we do our best to ensure timely delivery, Sapna Export Society is not liable for delays caused by:
- Customs clearance
- Strikes or natural calamities
- Global shipping disruptions
- Incomplete shipping information
8. Packaging Standards
All products are packed securely using export-grade, eco-friendly packaging to ensure product safety during transit. Special labeling, barcodes, or branding for private label orders is available upon request.
9. Damaged or Lost Shipments
- In case of visible damage on delivery, please report immediately to the courier and inform us within 48 hours with photographs.
- Lost shipments will be investigated with the shipping partner. Claims are handled as per carrier policy.
10. Contact for Shipping Queries
For any shipping-related questions or updates, please contact:
Sapna Export Society
📧 Email: india.sapna2018@gmail.com
📞 Phone: +91 99968 94399
🌐 Website: www.sapnaexportglobal.com